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Returns

Returns Policy

  

Returns & Replacements 

In the unlikely event that you are not entirely satisfied with your goods purchased from our website, or you simply changed your mind, you may return your goods to us in their original condition with all relevant documentation within 14 days from the date your order is received. You, the consumer will pay the cost of returning the goods. We will provide you with a refund within 14 days of receiving the goods in their original condition. Any special offer or special order items are non-refundable. When returning an item, the parcel is your responsibility until it reaches us. Please ship your package back to the following address: BathroomStores.co.uk 28 Holly Road, Blackfield, Southampton, Hampshire, SO45 1WS.

If we shipped you the wrong product:

We are sorry to hear this! If the product you have received is not the one you ordered, please contact us, as we may need to ask you to return it in its ‘original condition’: In its original packaging with all relevant documentation, within 14 days from the date you received your order. Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for the postage paid to return the goods to ourselves only when the item(s) is found to be  incorrectly supplied from the original order. Please note that when returning an item, the parcel is your responsibility until it reaches us.

If your product arrived damaged or faulty:

We are sorry to hear this! If the product has been damaged in transit or is faulty, please email us photographic evidence of the damages and how many products were damaged or faulty. Along with photographic evidence of the internal and external packaging. We will then issue a refund or replacement (whichever is requested by yourselves and dependent upon availability). No claims can be processed without all of the photographic evidence requested. No claims can be processed for goods that have been signed for as received in good condition, 'Unchecked' will not be acceptable. All damages must be notified within 7 days. All goods must be checked for damages before signing.

Ordering:

You can order and pay online by all major credit & debit cards also Apple Pay. We do not retain your details, which mean that you will need to resubmit this information each time you place an order with us. We recommend that you receive your goods to your property before organising any installation contractors as BathroomStores.co.uk cannot be held responsible for any costs incurred.

Products, Pricing & Promotions: 

All prices for items displayed on our website include VAT and are shown in Great British Pound Sterling. Every care has been taken to ensure the accuracy of description, specifications, colour and price of all products, however, BathroomStores.co.uk reserves the right to change our product specifications and pricing at any time. We cannot be made responsible for the colours that are on our website, samples can be provided on request for you to see the actual colour. When installing panels in a wet area please ensure you apply a small clear silicone bead in-between the tongue and groove section of each panel to ensure complete protection against moisture.

Viewing Orders:

If you have any queries or enquiries about your order or delivery then please feel free to contact us by filling out our online contact form and a member of our customer services team will be happy to help. Or Email Us on Info@BathroomStores.co.uk 

Complaints:

At BathroomStores.co.uk, we endeavour to make your shopping experience as easy as possible. If you not entirely satisfied with any aspect of our service for any reason, please contact us by filling out our online contact form and a member of our customer services team will be happy to help. Or Email Us on Info@BathroomStores.co.uk We welcome your feedback, be it positive or negative, so we can provide our customers with the best possible service. Complaints are dealt with quickly, fairly and effectively and all information exchanged will be confidential. We will respond to all complaints within five working days. 




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Contact Us

Drop us a line!

call: 02380 243738

BathroomStores.co.uk

Hours

Mon

09:00 – 17:00

Tue

09:00 – 17:00

Wed

09:00 – 17:00

Thu

09:00 – 17:00

Fri

09:00 – 17:00

Sat

Closed

Sun

Closed